Cluster Hotel General Manager -Country head at Little Kitchen Help Ltd

Key Responsibilities:

• Leadership & Management:Oversee the operations of 5-6 hotels, ensuring each property meets its financial and operational targets.
• Provide strategic direction and leadership to hotel managers and their teams.
• Foster a culture of excellence, teamwork, and continuous improvement.
• Operational Excellence:Ensure high standards of service, guest satisfaction, and operational efficiency across all properties.
• Implement and monitor standard operating procedures (SOPs) to maintain consistency and quality.
• Conduct regular audits and inspections to ensure compliance with brand standards and regulatory requirements.
• Financial Management:Develop and manage budgets, forecasts, and financial plans for each hotel.
• Monitor financial performance, identify areas for improvement, and implement corrective actions.
• Optimize revenue management strategies to maximize profitability.
• Human Resources:Recruit, train, and develop hotel management teams.
• Implement performance management systems to evaluate and enhance employee performance.
• Promote a positive work environment and ensure employee engagement and retention.
• Sales & Marketing:Develop and execute sales and marketing strategies to drive business growth.
• Build and maintain strong relationships with key stakeholders, including corporate clients, travel agents, and local communities.
• Monitor market trends and competitor activities to identify opportunities and threats.

Qualifications:

• Experience:Minimum of 10 years of experience in hotel management, with at least 5 years in a cluster or multi-property role.
• Proven experience managing 5-6 hotels simultaneously, preferably in Africa.
• Strong understanding of the hospitality industry and regional market dynamics.
• Skills:Excellent leadership, communication, and interpersonal skills.
• Strong financial acumen and analytical abilities.
• Ability to develop and implement strategic plans and drive operational excellence.
• Proficiency in hotel management software and systems.
• Personal Attributes:Stable career history with a demonstrated commitment to previous employers.
• High level of integrity, professionalism, and adaptability.
• Ability to work effectively in a multicultural environment.