Collection Manager at Old Mutual Kenya

Job Description

• This role is accountable to manage all preventative and arrears management functions within the Branch Network for a period of between 6-12 months
• Joint responsibility with the Regional Collections Manager and Area Manager for the Collection and Book performance of the area and region
• Implementation and Management of Collection strategy with RCM and AM. 
• Coaching (Behavioural) and Training (Technical) Collections Coach, BM¿s and AM¿s. 
• Specific focus and Hands on approach All ICU, Relegation, Nursery and BSP branch focus areas.  
• Branch, Area and Employer visits. 
• Diary Management of the Collection Coach aligned to area and region. 
• Focus on poor performing branches and FCs Roll rate specific Active to Legal. 
• Quality assessments on work done by Collection Coach. 
• Reports and trend analysis. 
• Specific focus areas: FPDs, FIMs, Arrears vs Payment Recency, specific trend per area/region (DR).