Collection Specialist at Ideon Limited

Description

• We are looking for a motivated and detail-oriented Collections Specialist to join our dynamic collection team. In this role, you will be responsible for contacting clients with outstanding debts, negotiating repayment terms, and ensuring timely payments.

Duties & Responsibilities
Key Responsibilities

• Contact customers via phone, email, or other channels to collect outstanding debts in a professional and courteous manner.
• Negotiate payment plans, settlements, and repayment terms while adhering to company policies and regulations.
• Maintain accurate and detailed records of customer interactions, payments, and status updates in the company’s database.
• Collaborate with other departments to resolve disputes or clarify payment details.
• Meet or exceed monthly targets for collections while maintaining high customer service standards.
• Follow all legal and regulatory requirements related to debt collection and consumer rights.
• Escalate unresolved cases or complex issues to the appropriate team or manager.

Key competencies

• Persistence and Resilience- Ability to handle rejection and remain positive in challenging situations.
• Problem Solving- Quick thinker who can offer solutions to clients facing financial difficulties.
• Time Management- Effectively prioritize tasks and manage time to maximize productivity.
• Empathy- Understand and relate to clients’ financial situations while maintaining company goals.

Skills & Experience

• Bachelor's degree in a business-related course
• Proven experience in debt collection, customer service, or a call center environment.
• Strong negotiation and communication skills, both verbal and written.
• Ability to handle difficult conversations and manage conflicts with professionalism and empathy.
• Excellent organizational skills with a strong attention to detail.
• Familiarity with debt collection laws and regulations.
• Proficiency in using customer relationship management (CRM) software and call center technology.
• Ability to work independently and as part of a team to meet targets and deadlines.