Consular Assistant & Receptionist - Somali Speaking at Gap Recruitment Services Limited

Key Responsibilities:

• Respond to and give general advice in consular cases by phone and by e-mail.
• Manage bookings for consular section i.e. passports, citizenship cases, registration of coordination numbers.
• Update the electronic booking schedule.
• Responsible for the consular mailbox and consular phone hours.
• Assist with oral and written translations from Somali to English.
• Manning of the embassy front desk which includes greeting visitors, respond to incoming calls, handle general queries and complaints, pass on messages and transfer calls as necessary etc.
• Responsible for updating the Embassy phone list.
• Manage bookings of the Embassy meeting rooms.
• Receiving and dispatching deliveries.
• Assist with mail handling and pouch shipments.
• Perform ad hoc administrative duties.
• Other duties as assigned by the Head of Administration and Consular Section.

Qualifications and Other Requirements:

• University degree or similar from a recognized institution in a field relevant to the position.
• A minimum of five years of relevant working experience.
• Experience of consular work at a foreign mission is considered a great advantage.
• Excellent command of oral and written Somali, English and Kiswahili languages.
• Problem solver, excellent administrative and organizational skills.
• Passionate and committed learner, ability to learn, adapt to new guidelines, reach and report on agreed results.
• Have an excellent sense for good, polite and correct service.
• Ability to handle and respond to people in distress.
• Ability to take initiatives and adjust to changing priorities.
• Strong organizational and interpersonal skills.
• Strong written and oral communications skills.
• Being an effective team player.
• Being discreet, reliable and have a high level of integrity.
• Being punctual and able to handle strict deadlines.
• Proficiency in basic MS Office programs: Word, Outlook, Excel etc.