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SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
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JOB PURPOSE
The purpose of the Contact Centre Officer is to handle first line SBM Bank services across all bank products, including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. The Contact Centre is also a critical revenue generation point through cross-selling on customer interactions and scheduled campaigns.
KEY RESPONSIBILITIES
Customer Care (60%)
Business Process (20%)
Audit and Compliance (10%)
Personal Development (10%)
Knowledge; Skills and Experience required for this Role
Competencies required for this Role
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