Credit Control Officer- 2 Posts at Kenyatta University Teaching, Referral & Research Hospital

V/ST/2/2023

Job Purpose 

• Reporting to the Credit Control and Insurance Manager, the Credit Control Officer’s job exists to ensure proper maintenance of monthly cash collections performance as per set 
• target and carrying out credit control administration activities as per the credit control process at KUTRRH.

Duties and Responsibilities 

• Monitor and manage the hospital's credit and collection activities.
• Ensure timely collection of payments from patients and insurance companies.
• Maintain accurate records of accounts receivable and update billing information.
• Communicate with patients and insurance companies regarding payment inquiries and discrepancies.
• Implement credit control policies and procedures to minimize bad debt and improve cash flow.
• Any other duties assigned by the Supervisor.

Qualifications & Requirements 

• Bachelor's degree in finance, accounting or a related field.
• A CPA-K or equivalent will be an added advantage.
• Proven experience in credit control or accounts receivable management.
• Excellent knowledge of financial principles and accounting practices.
• Attention to detail and accuracy in record-keeping.
• Proficiency in using financial software and MS Excel.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010.

Key Competencies 

• Strong interpersonal skills to build relationships with patients and insurance representatives.
• Ability to work independently and handle multiple tasks simultaneously.
• Good organizational skills and ability to meet deadlines.
• Assertiveness and ability to handle difficult conversations.
• Attention to customer service and patient satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010