Credit Controller at CDL Human Resource

Job Brief:

Responsible for the management and coordination of all credit control activities so as deliver high quality debt management service to optimize company sales and reduce bad debt risks.

Key Duties and Responsibilities:

Debt recovery:

• Credit Control and Collection/Receivables Management
• Credit files(deals) review and recommend for approval.
• Effective credit risk management and compliance with Credit policies and procedure
• Improvement in DSO (Days Sales Outstanding) in line with Budget.
• Prompt and appropriate communication with customers who fall in debts
• Run daily debt arrears per customers
• Follow up and collect existing debts

Credit Assessment and new accounts

• Conduct thorough credit assessments, to mitigate risks associated with extending credit to new customers.
• Conduct satisfactory credit references appraisals
• Establish an agreed credit limit with the Finance Manager and Directors
• Establish new accounts in line with company policies and procedures.
• Lead the assessment of customers’ credit worthiness,
• Analyse debts to be written off in the context of short-term and long-term business needs.

Credit Control

• Review credit requests and submit for approval.
• Review customer credit limit/payment terms and credit history.
• Working with the Finance Manager to build effective working relationships with internal and external customers
• Monitoring credit limits and payment terms.

Collection activities

• Manage the aging of accounts receivables.
• Ensure timely collection of outstanding payments while also maintaining strong, positive relationships with customers.
• Review the existing procedures and practices and implement improvements in cash collection, cash allocation and management of customer queries.
• Maintain and improve documentation of procedures and ensure compliance with all relevant legislation and best practice
• Improve efficiency in cash collection activities and reduce bad debt exposure

Credit management

• Monitor accounts receivable and assess the creditworthiness of customers.
• Analyse financial statements, credit reports, and payment histories to gauge risk levels
• Review, update and maintain the company Credit Policy and SOPs.
• Evaluate the creditworthiness of potential customers and existing customers.
• Manage and report on company credit risks including direct control of credit limit review process.
• Commercial appraisal of credit risk in sales regions and new customer relationships.
• Review and approval of credit trading terms on customer contracts.
• Review credit insurance cover – ensure compliance with policy terms.
• Act as point of contact for all matters relating to collections and credit management.

Team Management

• Review and develop the capability and structure of the team to meet the objectives of the business
• Set individual and team objectives in line with overall department and business targets and objectives,
• Allocate and manage workload appropriately and effectively across the team
• Review and track team KPI’s
• Provide training for new staff and perform inductions where necessary
• Escalate any performance issues rapidly and sensitively
• Work with the HR department to recruit for new positions
• Be responsible for cascading information to line reports
• Be a role model for the Company values and challenge team members who are not.

Delinquent accounts and litigations

• Handle and address disputes and delinquent accounts through negotiation,
• Represent the company in courts / litigation issues.

The Credit controller is accountable for the following:

• Financial Accounting System (SAP).
• Customer accounts and records
• Debts.
• Payments and receipts.
• Credit reports

Requirements

Education and Key qualification Requirements.

Education:

• Bachelor’s degree in accounting, Finance or related field.
• Professional certifications such as Certified Public Accountant, Certified Credit Research Analyst, Certified Credit Professional (CCP), or Chartered Financial Analyst (CFA),
• Minimum 5 years in Credit Control
• Proven experience of team management
• Hands-on experience of developing and implementing new Credit Control processes / policies / reporting
• Excellent financial skills, particular exposure to IFRS reporting and standard costing principles.
• Excellent skills in Microsoft Excel and SAP and credit management software and tools.
• Excellent financial analysis and risk assessment skills.
• Knowledge of applicable credit laws and regulations.

Desirable Skills:

Communication

• Excellent communication and interpersonal skills with ability to build and maintain relationships with senior management, clients, partners and the team.
• Effectively convey information, instructions, and expectations.
• Possess active listening skills and the ability to provide constructive feedback.

Organizational Skills

• Efficiently manage time and resources.
• Prioritize tasks to streamline workflows and optimize productivity.

Problem Solving

• Analyse complex situations, think critically, and implement effective solutions.
• Be adaptive and make informed decisions under pressure.

Analytical skills

• Ability to analyse information and apply logical thinking.
• Ability to analyse financial patterns to guide decision-making and planning.

Technical Expertise

• Knowledgeable of all applicable credit laws, policies, procedures and practices.

Computer Skills

• Proficient in the use of MS Office and financial management software (e.g. SAP, ORACLE).

Physical Requirements:

• Works in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may interact with staff and/or public and private representatives in interpreting and enforcing policies and procedures.