Credit Operations Lead at Wasoko

Job Overview

• As the Credit Operations Lead, will be responsible for overseeing and managing the day-to-day operations of the credit department, focusing on efficient credit assessment, recovery strategies, and team management. will lead a team of ground and tele collection agents, develop credit policies, and ensure compliance with regulatory standards.

Key Responsibilities

• Oversee daily credit operations, ensuring efficient processing of credit applications and adherence to policies.
• Develop and execute action plans for effective credit recovery and minimizing bad debt.
• Make informed decisions on credit approvals and credit limits based on risk evaluations.
• Develop and train collection agents to enhance their skills and improve debt recovery outcomes.
• Develop, review, and update credit policies and procedures.
• Conduct periodic market visits to audit collection agents' performance and ensure adherence to collection policies.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience (3-4 years) in credit operations, credit risk assessment, or a related field.
• Strong understanding of credit analysis techniques, financial statements, and credit scoring models.
• Excellent leadership, communication, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Working Conditions

• Typically works in an office environment, but may require travel for market visits.
• May involve occasional overtime to meet deadlines or address operational needs