Critical Incident Management Officer at Medecins Sans Frontieres (MSF)

GENERAL OBJECTIVE:

As the Critical Incident Management Officer at MSF OCBA, your primary responsibility will be to support the security critical incident management capacity of the organization. You will work under the supervision of the Head of Response to Crisis (HRC - Deputy General Director) to ensure quality, timeliness, and coherence in security critical incident management.

You will work closely with the HRC and other key stakeholders to ensure that MSF's critical incident management protocols and procedures are updated, known, and followed. Your role will on consist, upon ad hoc assignment by the HCR, to provide critical incident technical guidance and support to field staff during security incidents. This may involve assisting with the setting up and closing of critical incident management teams, reviewing critical incident management protocols, and facilitating lessons learned sessions to improve MSF OCBA's overall response to critical incidents.

Your responsibilities will also include contributing to ensuring that the concerned MSF OCBA field and HQ staff are adequately trained and prepared to respond to critical incidents. This may involve conducting trainings or providing written materials to staff members to ensure they are aware of the critical incident management protocols and procedures.

To be successful in this role, you should have a thorough understanding of critical incident management protocols and procedures and have experience in responding to security incidents in a humanitarian context. You should also be able to work effectively under pressure and have excellent communication and interpersonal skills.

By supporting MSF OCBA's critical incident management capacity, you will play a critical role in ensuring that the organization is better equipped to provide emergency assistance to people affected by armed conflict, epidemics, natural disasters, and exclusion from healthcare.

Key Responsibilities:

Is ad hoc assigned to provide technical expertise and direct support to CI management

• Provides technical guidance and direct support to CIMTs and FIMTs in the event of security critical incidents, assisting specifically on the response setting-up and closure/handover phases
• Contributes to ensure compliance with MSF policies and guidelines related to critical incident management,
• Organizes, assists and/or conduct debriefings, workshops, reviews and evaluations after critical incidents to identify post-incident action points and areas for improvement. Writes reports on incidents and lessons learned

Knowledge Management & CI preparedness

• Maintains knowledge of critical incident management best practices, standards, and guidelines.
• Drafts critical incident management protocols and procedures and training materials
• According to the best practices and following lessons learned from debriefings and evaluations, identifies and proposes improvements to incident management, and ensures that, with the support of in-house or external experts, those approved are incorporated in the protocols and procedures
• Working with the Ops KM and Learning Teams, ensures that learning and management resources are available to HQ and Field staff
• With HR Dept, ensures that the CI management Pool is updated and adapted to MSF OCBAs needs
• Working with the IT Department, ensures that the most suitable hardware and software solutions are available to MSF OCBA CI teams
• Together with the Ops Department, ensures that critical incident management procedures are updated and revised at field level as necessary.

SELECTION CRITERIA

• Minimum of 5 years of experience in operations management in insecure contexts, preferably in MSF or in a similar humanitarian organization.
• Experience & proven knowledge in security critical incident management.
• Knowledge of humanitarian principles, international humanitarian law, and humanitarian standards.
• Excellent writing skills in English and French
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and time management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexibility to work outside of regular business hours and travel to MSF OCBA projects as needed.
• Fluency in English and French, proficiency in other languages is a plus.

Application deadline: 23rd April 2023.