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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Detailed Description
Reporting to the Technical Lead- CRM Planning Lead, the position holder will work in cross functional team composed of architects, software engineers, customer journey experts to develop Customer Relationship Management capabilities used by customer-facing users across contact center, retail, and enterprise business. The Application development duties include but not limited to analysis, design, development, testing, documentation of the new and existing functionalities; stress and security validations to ensure integrity of the CRM platform; maintenance and fault management.
Key Responsibilities
Qualifications
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