Customer Experience Intern at Jubilee Insurance

Job Ref. No. JLIL245

Role Purpose

The role holder will be stationed at the J-HUB office in Upper Hill and will serve as the first point of contact for visitors, clients, and employees. This role is integral to creating a positive and welcoming atmosphere, ensuring that all interactions reflect the company's values and commitment to excellent customer service.

Main Responsibilities

• Greet and welcome visitors, ensuring they sign in and are directed to the appropriate person or department.
• Manage the reception area to ensure it is clean, organized, and presentable at all times.
• Answer incoming calls and emails professionally, directing inquiries to the appropriate personnel.
• Address visitor and client queries, providing accurate information and assistance as needed.
• Schedule and manage appointments, meetings, and meeting room bookings.
• Liaise with different departments to ensure smooth communication and coordination.
• Gather feedback from visitors and clients to identify areas for improving the reception and overall customer experience.

Key Competencies and Skills:

• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Basic IT skills and knowledge are an added advantage.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A positive attitude with a willingness to learn and adapt.

Qualifications

•  Bachelor’s degree in business administration, Communication, Public Relations, or a related field.

What We Offer:

• A hands-on experience in a leading insurance firm with exposure to various aspects of office management.
• Opportunities for personal and professional growth within a supportive team environment.
• A dynamic work environment at our modern J-HUB office.