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Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.
We are looking for an experienced Customer Experience Supervisor who will be responsible for leading, coordinating, directing, and motivating the customer experience team to deliver a world-class customer experience to Twiga customers.
This role holder will also be tasked with providing exceptional customer experience to our customers through quality interactions at the front line omnichannel touchpoints, quick and accurate escalations, complaints management, and customer issues resolution.
This role will offer customer-centric leadership to the customer experience team to entrench Twiga’s Values of Customer First, in line with the company’s commitment to exceed customer expectations and achieve the set Net Promoter Score (NPS) as well as review, optimize and advocate for compliance to the customer experience processes.
Responsibilities of the Customer Experience Supervisor position:
Minimum Qualifications and Requirements:
Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.
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