Customer Relations Officer at Outspan Hospital

KEY ROLES AND RESPONSIBILITIES

• Act as point of contact for complaints and escalate issues as appropriate
• Providing customer support
• Identifying and analyzing customer needs and expectations, and developing strategies to meet them.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Develop and update client related reports.

QUALIFICATIONS REQUIRED:

• Bachelor's degree in business, hospitality, public relations, or equivalent qualification from a recognized Institution.
• Served a similar position for a minimum period of three (3) years.
• Experience in managing a team for at least 1 year
• Work experience in a hospital setting is an added advantage

OTHER SKILLS AND COMPETENCIES

• Excellent communication, negotiation and interpersonal skills with a good understanding of emotional intelligence.
• Good problem solving skills
• The role requires people management skills to deal with diverse customers.
• Ability to provide guidelines and leadership to the team in order to ensure service excellence.
• Self-starter with the ability to prioritize and multitask
• Self-motivated and comfortable working both independently and as part of a team
• Enthusiasm and passion for our mission and social impact work

SOFT SKILLS:

• Good communication skills in the languages of English, Swahili and Kikuyu .
• Good listening skills