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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
Job Purpose
Reporting to the Service Experience & Solutions Team Lead, the role will be directly responsible for using complaints data and other forms of customer feedback, to identify and prioritise thematic issues that impact the customer, determine the root cause and provide findings and recommendations to improved customer experience and business efficiency.
Key responsibilities
Key Performance Measures
Knowledge, experience and qualifications required
Leadership category responsibility framework (Core Competencies)
Emerging Leaders in Britam need to:
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