Customer Service Assistant at Emerge Egress Consulting

Role Objective

• Our client is seeking to hire a competent customer service assistant who will be responsible for enquiries, product demonstrations, assist clients on behalf of the company.

Core Duties and Responsibilities

• Welcome visitors and direct them appropriately to respective offices.
• Conduct product demonstrations to potential clients.
• Handle administrative tasks as required.
• Processing orders and transactions.
• Handle all calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Good communication skills (written and verbal).
• High Phone skills
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Business Etiquette skills