Customer Service Representative at Stellar Human Resource Solutions

• Our client is a leading e-commerce company in Kenya, dedicated to providing customers with exceptional online shopping experiences. They pride on offering diverse product range, user-friendly website, and commitment to customer satisfaction. As they continue to grow, they are looking for a dedicated Customer Service Representative to join their dynamic team.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Provide detailed information about products, services, and order statuses.
• Process returns, refunds, and exchanges in accordance with company policies.
• Collaborate with other departments to address customer needs and provide comprehensive solutions.
• Maintain accurate records of customer interactions and transactions.
• Continuously strive to improve customer service processes and practices.

Requirements:

• Prior experience in a customer service role within an e-commerce company is a must.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and e-commerce platforms.
• High school diploma or equivalent; a degree in a related field is a plus.
• A positive attitude and a team-oriented mindset.