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  • Posted: Jan 4, 2023
    Deadline: Jan 8, 2023
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    The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
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    CX Analyst, Key Processes

    Job Purpose Statement

    Responsible for analysis of Quality data to generate reports and insights that support to the CX partner and respective units and tracking of daily compliance to assigned Bank processes and procedures to identify areas of intervention

    Ideal Job Specifications

    Academic:

    • University degree Upper 2nd Class Honors or 3.0 GPA

    Professional:

    • Proficient in use of relevant MS Office applications and statistical packages.
    • Great self-drive and meeting of deadlines.

    Desired work experience:

    • At least 3 years’ working experience in banking, preferably in a customer service role

    Method of Application

    Interested and qualified? Go to NCBA Group on ke.ncbagroup.com to apply

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