Debt Credit Controller at Kinangop Dairy Limited

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Degree in Business Studies or Sales and Marketing and Must have at least CPA to Part
• A strong background in credit control added advantage.
• Possession of a professional Accounting qualification.
• Computer literate with strong competence in MS office package to include Excel, access and power point.
• Effective and impactful communication, sales negotiation, problem solving and presentation skills.
• Holder of a valid motorcycle driving license is a must.
• Persistence –successful debt collectors do not take no for an answer.
• Ability to work under pressure, multi task and priorities.
• Speech clarity.
• Persuasive.

KEY ROLES AND RESPONSIBILITIES

• Locate and monitor overdue accounts through the available automated systems.
• Arrange for debt repayment or establish repayment schedules, based on when the accounts fall due.
• Advise customers of necessary actions and strategies for debt payments
• Persuade customers to pay amounts due on credit accounts, damage claims, or any charges on dishonored cheques.
• Confer with the customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service or credit contracts.
• Accounts reconciliation with the customers.
• Record information about financial status of customers and status of collection efforts, and forward such information to the management for decision making.
• Preparing accounts for legal handovers anytime it may be required.
• Weekly cash flow forecasting to assist in financial planning.
• Locate and notify customers of delinquent accounts by telephone or personal visit to solicit for payments.
• Create a good relationship between clients/colleagues/departments/business partners for better business environment.
• To ensure strict adherence to the company credit policy, failure to which recommendation of suspension of supplies to such customers to the management before situation is out of control.
• Sort and file correspondences, and perform miscellaneous clerical duties such as answering correspondences and writing reports relating to debt.
• Performing various administrative functions for assigned accounts, such as recording address changes and purging the records of terminated customers.
• Trace delinquent customers to new addresses or location by inquiring at post offices, telephone companies, credit bureaus or through questioning of neighbors.
• Liaising with marketing team on any queries regarding their customers.
• Ensuring the corrects statements are sent and received by customers before 5th of every month.
• Maintaining a database of all our customers’ contacts, emails and postal addresses for references purposes.
• Liaising with the key accounts supervisor on any improvement in terms of clients account maintenance, statements transmission, GRN and payment allocation. This is through the information gathered from the various responses, complaints or compliments from the visited customers.
• Any other assignment as may be guided and directed by the sales Administration Manager from time to time.