Deputy Head of Operations at EIDU

What You Will Do

• Oversee the Field Operations team, Procurement and Quality Assurance. Make sure key operational KPIs are met during the implementation, activation and continuation of the EIDU program.
• Plan and supervise staffing, training, and onboarding of new field team hires.
• Assess and identify the field team training needs, manage training and maintain a consistent and up-to-date training culture.
• Create and manage workflows, trackers, and organisational tools to streamline field team activities and KPIs.
• Give weekly support and guidance to the Regional Managers and their field teams.
• Support in the implementation of pilots programs in the field, and liaise with the responsible department/teams where needed.
• Support in budget planning and management.
• Plan and monitor the day-to-day running of the field teams to ensure smooth progress and report findings to the Head of Operations.
• Occasional travel to our operating counties.
• Other tasks as assigned.

What You Should Bring

• Bachelor’s degree in Business, Education or related field from accredited university (Masters degree is preferred).
• We are seeking a candidate with at least 8 years of experience in operations, field management and/or training, including direct supervision of professional and support staff in field based roles.
• Strategic visionary with sound technical skills, analytical ability, good judgement and strong operational focus.
• Execution focus—you like to get things done, correctly and efficiently; you are detail-oriented, organised, and deadline-driven.
• Process focus—you are an analytical thinker who asks good questions about how things get done and easily grasps the necessary steps to make something happen.
• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching).
• Hands-on experience with project management and budgeting.
• Excellent communication and interpersonal skills; ability to work effectively and collaboratively with diverse groups of people.
• Demonstrated ability to work effectively with government representatives, and other stakeholders, at national and County levels.
• ICT skills: G-suite, Microsoft Excel,Powerpoint, task and Issues management (e.g., Asana,CRM), Android Smartphones
• Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• Prior experience within a fast-paced, high-growth, metric-driven operational organisation will be an advantage.