Deputy ICT Manager-Life Assurance at Madison Group Limited

Key Responsibilities

• Leading the Life Assurance technical function in managing and supporting business systems including solution enhancement and support issues related to Life Assurance
• Ensuring alignment of the Life Assurance technical function towards the company strategy such as greater reach, industry competitiveness and overall profitability.
• Managing integration across various platforms with the Life Assurance core systems: including analytics platforms, financial systems and communication systems (SMS and Email).
• Prepare monthly reports to the Group ICT Manager on the performance of the entire portfolio of systems supporting Life Assurance subsidiary.
• Provide leadership for all IT support activities and ensure the resolution of service incidents escalated to the Life Assurance Business and/or provision of appropriate workarounds for incidents escalated as problems.
• Escalate problems and continuously engage with the third party support vendors to ensure timely resolution of all escalated system faults/bugs on the Life Assurance Business systems.
• Contribute to the company’s knowledge and expertise with respect to IT service management.
• Undertake any other tasks as assigned.

Key Competencies Required

• Technical skills to effectively perform or guide performance or support operations and quality control in a manner that consistently produces high-quality services.
• Highly analytical problem-solving with the ability to apply original and innovative thinking.
• A high level of oral and communication skills in order to communicate effectively with Executives, Senior Managers, Colleagues and other Stakeholders.
• Demonstrable track record in System analysis, relational database design skills and IT Support Operation Function.
• Team player with excellent interpersonal skills;
• Ability to maintain the highest standards of ethics, confidentiality and professionalism;
• Ability to interact with all levels of customers and IT Stakeholders in the organization.

Academic and Professional Qualifications required

• A Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years’ experience with 2 years in Senior Software Development and/or IT systems support role within a large highly digitized organization managing mission critical systems
• Demonstrable track record in System Analysis, Software Development, Relational Database Design skills and IT support functions.
• Good understanding of the BFSI industry (Banking, Financial Services and Insurance) and how Information Technology contributes to success of Financial Institutions.
• ITIL service level management certification is an advantage.