Desk Co-ordinator at Accor

Job Description

• Coordinate with housekeeping staff to optimize workflow and task delegation.
• Serve as the bridge between housekeeping, front office, and other key departments.
• Assist in crafting and managing staff schedules to meet operational demands efficiently.
• Support the Housekeeping Manager in task prioritization and distribution.
• Maintain vigilance over cleanliness standards, conducting regular inspections to uphold our reputation for excellence.
• Address guest requests and concerns promptly, ensuring swift resolution in collaboration with the team.
• Manage inventory of cleaning supplies and amenities, coordinating replenishment as needed.
• Generate insightful reports on housekeeping activities and performance to drive continuous improvement.
• Maintain meticulous documentation of housekeeping-related tasks and activities.
• Uphold safety protocols and ensure compliance with health regulations at all times.
• Promptly report and address any safety concerns that arise.
• Manage incoming calls with professionalism and efficiency.
• Assign rooms and tasks to team members, ensuring smooth operations.
• Enforce security procedures when issuing keys.
• Handle lost and found property according to established policies.
• Provide prompt assistance to guest inquiries and requests.
• Keep team members updated on relevant guest information and maintain accurate guest profiles.
• Fulfill administrative and IT duties as required.
• Report maintenance issues promptly and accurately.
• Foster seamless communication with other departments to enhance efficiency.
• Regularly update systems to optimize room availability.
• Execute additional tasks as assigned by the Housekeeping Manager.

Qualifications

• Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
• Exceptional and refined communication abilities, inspiring and empowering team members to achieve excellence.
• Expertise in housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
• Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
• Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.