Digital Health Community Manager at Savannah Informatics

Key Responsibilities

• Develop and implement strategies to grow and engage various digital health communities within Kenya
• Manage and moderate online community platforms (e.g., forums, social media, webinars) and facilitate meaningful conversations.
• Organize and host virtual and in-person events, workshops, and meetups to foster collaboration and knowledge exchange within the community.
• Work closely with the marketing, product, and customer success teams to ensure that community feedback is incorporated into product development and company strategy.
• Create, curate, and distribute content (blog posts, newsletters, case studies, etc.) relevant to the digital health community.
• Collaborate with partners, influencers, and thought leaders to expand the organization and its client's reach within the digital health space.
• Establish a private sector engagement framework.
• Conduct stakeholder mapping and engagement to identify key players in the digital health ecosystem.
• Launch and expand collaborative projects to foster innovation and partnerships.
• Evaluate and institutionalize successful collaborations for long-term impact.
• Monitor and report on community performance and engagement metrics, providing insights for continuous improvement.
• Support customers and stakeholders in implementing digital health solutions by providing relevant resources, training, and support.
• Stay up-to-date with trends and innovations in digital health, community management, and online engagement strategies.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Public Health, Communications, Information Technology, or a related discipline).
• Exceptional academic track record from both high school and university
• Proven experience in community management, digital marketing, or customer engagement, ideally within the health or technology sectors.
• Strong communication skills (written and verbal), with the ability to tailor messages to different audiences.
• Knowledge of digital health, e-Health solutions, or healthcare systems is a plus.
• Experience in organizing and hosting events, both virtual and in-person.
• Familiarity with social media platforms, online community tools, and content management systems.
• Ability to work collaboratively with cross-functional teams and build strong relationships with community members.
• Excellent organizational skills and attention to detail.
• Analytical mindset with experience tracking and reporting on community engagement metrics.
• Passion for improving healthcare through technology and a commitment to community development.