Digital Support Specialist at KCB Bank Kenya

JOB DESCRIPTION

• Provide technical support for existing Agency, Mobiloan, Internet Banking, Lending platform, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and providing processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies
• Continuously analyze user requirements to develop and provide solutions
• Enhance and develop new channels for delivering services to customers
• Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions
• Ensure compliance of SLAs with system vendors