Emergency Dispatch Apprenticeship Program- EDAP at Flare Emergency Response

What You'll Do:

If you are passionate about making a difference and saving lives, ensuring swift, effective, and lifesaving responses to emergencies; check out the impactful things you will do on a day to day:

• Assess and Act: Quickly evaluate emergencies and take decisive action to ensure the best possible outcomes.
• Bridge Communication: Facilitate clear and efficient communication between callers and first responders, ensuring vital information is relayed promptly.
• Guide and Support: Provide essential medical guidance to callers and patients, offering reassurance and instructions until professional help arrives.
• Leverage Technology: The advanced Flare Dispatch technology optimises the deployment of first-response vehicles, ensuring the fastest possible response times.
• Record Keeping: Maintain precise and accurate records of emergency calls and interventions to ensure seamless follow-up and accountability.

Requirements

• Dispatch or Call Center Experience: Experience in a dispatch or call center environment is highly valued.
• Calm Under Pressure: Ability to stay composed and effective in high-pressure situations.
• Strong Communication: Excellent verbal and written communication abilities.
• Multitasking Expertise: Skilled at handling multiple tasks simultaneously while providing exceptional customer service.
• Tech Savvy: Proficient in computer usage and touch typing (speed testing will be conducted. To prep, please use this link to test your fingers before you commence our assessment).
• Ability to work shift hours: We are a 24-hour dispatch center working around the clock. Depending on the shift, you will be required to work at night, early morning, or on weekends.