ERP Functional Support Officer at Kenya Red Cross Society

Overall Purpose

• The ERP Functional Support Officer will play a key role in upgrading the organization’s ERP system from Microsoft Dynamics NAV 2016 to Dynamics 365 Business Central. This individual must have significant experience with both systems and hold certification as a Dynamics ERP Functional Support Officer. The consultant will gather and analyse user requirements, configure the ERP system, and collaborate with the development team to ensure the system meets the organization’s needs. Acting as the bridge between user departments and the developers, the consultant will ensure smooth ERP transitions and optimal system performance

Duties and Responsibilities

• Lead the collection and analysis of business requirements, with a focus on finance, accounting, and operational needs.
• Configure Dynamics NAV and Business Central to meet specific user needs, while ensuring scalability for future enhancements.
• Oversee the process of upgrading from Dynamics NAV 2016 to Dynamics 365 Business Central.
• Serve as the primary liaison between internal users and the development team to translate business needs into technical requirements.
• Train and support users in both Dynamics NAV and Business Central functionalities.
• Ensure data integrity and compliance with organizational and regulatory policies.
• Collaborate with the development consultant during system upgrades to ensure functionality, security, and performance.
• Prepare and maintain comprehensive documentation for system configurations, processes, and user guides.
• Conduct testing phases (unit, system, and UAT) to ensure successful delivery of upgrades and new features.

Minimum Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Certification as a Microsoft Dynamics ERP Functional Support Officer (NAV and Business Central).
• At least 3-5 years of experience working with Microsoft Dynamics NAV and Business Central.
• Strong knowledge of finance and accounting principles, particularly in ERP systems.
• Proven experience in leading ERP system upgrades, especially from Dynamics NAV to Business Central.
• Excellent communication, project management, and problem-solving skills.
• Ability to collaborate effectively across departments and manage multiple tasks simultaneously.

Knowledge, skills and languages

• Extensive knowledge of data management soft wares.
• Experience with ERP data migration and system integration.
• Familiarity with reporting tools such as Power BI.
• Understanding of Azure services and cloud integrations with Business Central.