EUC Infrastructure Engineer( 6-Months contract) at Cigna

Job Summary

To be considered for this role, candidates must have at least eight years' experience as part of an EUC Engineering team within an enterprise setting. Demonstrate practical experience with most of the technologies below and a proven history of leading large-scale EUC projects and improvements.  Fluency in both spoken and written English is essential, along with strong communication and collaboration skills and exceptional problem-solving abilities. Available for a 6 month contract.

Key Responsibilities

• Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting.
• Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance.
• Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards.
• Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards.
• Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team.
• Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives.
• Produce and maintain technical documentation, runbooks, and standard operating procedures.
• Proactively monitor and resolve infrastructure service issues before escalation occurs.
• Ensure Service Now incident, request, problem, and change records are proactively updated.
• Participate in change activities that may be scheduled outside normal working hours.
• Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions.
• Adhere to Information Protection Policies and Business Continuity Plans.

Skills and Experience

• 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects.
• Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management.
• Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale.
• Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix.
• Experience with Service Now change and incident management workflows.
• Service and customer-centric mindset.
• Excellent problem-solving and critical thinking abilities.

Additional desirable experience includes:

• DevOps – Image Management and support of Azure Virtual Desktop.
• Automation using PowerShell.
• Knowledge of Nutanix HCI.
• Agile Project Management methodology.
• Thin Client Technology.
• ITIL certifications.