Executive ICT – Oracle and Functional Expert - Mombasa at Frank Management Consult Ltd

Job Description

Oracle and Functional Application Expert is responsible for providing technical support, troubleshooting, and maintenance of software applications used within the organization. Collaborating with end-users, IT teams, and external vendors to ensure the effective utilization of application systems.

Responsibilities:

• Provide first level support for software applications, addressing user inquiries and technical issues.
• Troubleshoot and resolve application-related problems, escalating complex issues to the IT Manager when necessary.
• Conduct training sessions for end-users on the effective use of applications.
• Develop training materials and documentation for new and existing applications.
• Develop training materials and documentation for new and existing applications.

• Assist in data migration, data cleansing, and data validation tasks related to application systems.
• Monitor data integrity within applications and databases

• Ensure that application systems comply with security policies and regulations.
• Implement and monitor security measures to protect sensitive data.
• Generate reports and analytics from application systems as requested by stakeholders.
• Create and maintain documentation related to application configurations and processes.
• Analyze and troubleshoot issues related to application functionality, working with users and vendors to identify and resolve problems.
• Gather feedback from end-users on application performance and usability.
• Provide recommendations for improvements and enhancements
• Liaise with software vendors to report issues, request support, and stay informed about product updates.
• Manage relationships with application vendors.

Minimum Requirements

• Bachelor’s degree in information technology, Computer Science, or related field.
• 2+ years of experience in application support and maintenance
• Experience with Oracle in the FMCG sector is a MUST