Field Operations Manager at Triggerise (Tiko)

The Job

As a Field Operations Manager, you will oversee the implementation and success of all field operations, ensure efficient workflows, and lead your team to execute their responsibilities effectively. You will work with the utmost attention to detail and significantly impact our organisation's strategic trajectory.

Key responsibilities will include:

• Organising and optimising operational processes ensures the teams' efficient functioning and delivers verifiable and sustainable results.
• Ensuring the quality and effective functioning of ecosystems in your operational area and giving directions on setting up new ones.
• Manage and support partners in our ecosystems, ensuring they value the benefits of working with our platform.
• Ensure that changes and improvements on our tech platform are effectively rolled out and implemented in the field, and proactively provide feedback to the tech teams.
• Enabling the flow of information between your team and the rest of the organization and between yourself and the company management team
• Expanding the impact of our products and brands through implementation and growth
• Leading and developing the individuals within your team involves providing guidance, support, and mentorship as needed. It also involves recognizing and addressing any existing skill gaps and working to enhance your team members' overall skills and capabilities.
• Involve yourself and assist colleagues with other projects as needed.

About you

You are a strategic thinker with a passion for execution and a meticulous eye for detail. You have a deep-seated commitment to delivering favourable results and an ability to inspire your team. Your understanding of operational procedures and ecosystem management allows you to seamlessly balance macro-level planning with micro-level implementation. You are adept at problem-solving and can communicate, engage, and foster relationships with partners.

Qualifications:

• A minimum of 5 years of experience in operational leadership within a global NGO.
• Experience working in the public health services sector is mandatory.
• Proven experience in organising multiple tasks/projects simultaneously and making data-driven decisions
• Experience managing a multidisciplinary operational team.
• Demonstrated leadership abilities with a proven track record of managing field operations teams to achieve KPIs.
• Technologically savvy, proficient in operating mobile applications and using technology to improve operational efficiency.
• Strong communication skills with the ability to effectively interface with donors, partners, and team members
• Willingness to travel as required for the role.