Field Service Manager at Gap Recruitment Services Limited

Key Responsibilities:

• Develop and implement comprehensive plans for the installation and maintenance of solar systems, aligning with customer needs and business objectives.
• Use solar energy expertise to oversee installation activities, troubleshoot technical issues, and ensure compliance with industry standards and regulations.
• Manage all aspects of solar installation projects, including planning, scheduling, resource allocation, and budget management, ensuring timely and successful project completion.
• Schedule installations, maintenance visits, and service calls, ensuring adherence to customer deadlines and expectations.
• Lead, mentor, and motivate a team of installation and maintenance coordinators and technicians, ensuring high-quality performance and adherence to safety standards.
• Assign tasks, set performance goals, and provide ongoing training and support to enhance the skills of the team.
• Implement quality control measures to ensure installations and maintenance activities meet or exceed customer expectations and company standards.
• Conduct site inspections and audits to assess the quality of workmanship and ensure compliance with all standards and procedures. 
• Implement corrective measures when necessary to address any deficiencies or areas of concern, continuously improving quality.
• Conduct regular safety training sessions and promote a strong safety culture within the team.
• Investigate accidents or incidents, identify root causes, and implement preventive measures to minimize future risks.
• Work closely with sales and customer service teams to identify opportunities for upselling or cross-selling additional services.
• Build and maintain strong relationships with customers, contractors, suppliers, and other stakeholders to ensure customer satisfaction and promote long-term business partnerships.
• Generate regular reports on installation and maintenance activities, including performance metrics, project status, and customer feedback.
• Provide regular updates on project progress, addressing any risks or delays promptly.

Qualifications and Skills:

• Bachelor's degree in Electrical Engineering or a related field.
• Proven experience in project management, preferably within the renewable energy sector.
• Strong proficiency in solar system design, installation, and maintenance, with hands-on experience in managing solar energy projects.
• Proficiency in electrical design software and tools such as AutoCAD, PVsyst, Helios, or similar programs.
• Familiarity with relevant regulations and standards related to solar installations and maintenance.
• Excellent problem-solving skills, particularly in troubleshooting complex electrical issues.
• Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• Proven ability to lead, motivate, and develop a team to achieve operational and business goals.