Front Desk Agent at Karen Country Club

Job Summary

• The candidate will be responsible for handling the Club's front office operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures

Duties and Responsibilities

• Greet and welcome members/ guests in a professional and friendly manner
• Provide basic and accurate information to members and guests including basic account information and upcoming club events
• Handle member booking requests accurately and in a timely manner
• Direct members and guests to the appropriate person or office
• Ensure the reception area is always tidy and presentable
• Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner
• Answer, and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required
• Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department
• Receive, sort and distribute all mail and deliveries
• Assist members with bill payments

Required qualifications and Experience

• Relevant degree in Front Office operations or Guest Relations
• Minimum 2 years of guest service experience in a reputable organization
• Certification in Customer Service/Relationship Management
• Experience working in a busy, professional business center
• Proficiency in Computer application
• Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
• Basic reporting skills will be an added advantage
• Personal attributes & Functional Skills
• Good command of English both written and oral Portray good interpersonal and organizational skills
• Must be presentable and well groomed