Front Office Supervisor- Thika at Brites Management

DUTIES AND RESPONSIBILITIES

• Oversee daily front desk operations, including managing room reservations, guest check-ins/outs, and cash handling.
• Ensure adherence to hotel policies, procedures, and standards to maintain operational efficiency and guest satisfaction.
• Ensure guest satisfaction by providing high-quality service and resolving issues effectively.
• Supervise and coordinate the activities of front desk staff, including scheduling, training, and performance management.
• Foster a positive and productive work environment, promoting teamwork and collaboration.
• Prepare and review reports related to front desk operations, guest feedback, and other relevant metrics.
• Communicate effectively with other hotel departments to ensure seamless guest service and resolve any issues that arise.
• Assist with inventory management, including ordering and maintaining supplies for the front desk.
• Perform other administrative tasks as assigned by the Front Office Manager or Hotel Manager.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in a Hospitality course
• 3 years experience in a supervisory position in a reputable hotel
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in front office software and hotel management systems.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Attention to detail and strong organizational skills.