General Cargo Manager (Imports & Exports) at Tradewinds Aviation Services

Your tasks and responsibilities

• Ensure efficient and accurate processing of cargo to meet delivery schedules and customer requirements.
• Develop and implement operational procedures and best practices to optimize workflow and productivity.
• Establish processes for tracking, goal monitoring, and forecasting regarding inbound and outbound shipments.
• Establish SLA and goals for fulfilment: speed, accuracy, processing time and compliance.
• Proactively communicate operational changes and limitations to leadership.
• Implement systems and automation to find efficiency in operational tasks.
• Identify, secure and develop new business opportunities.
• Customer relations management.
• Advise clients on import, export and other formalities.
• Liaise with service providers via quarterly meetings to understand issues and barriers to meeting performance targets and driving future improvements.
• Establish professional relationships with vendors and suppliers to develop new business opportunities.
• Maintain high levels of customer satisfaction by ensuring timely and accurate delivery of goods.
• Collaborate with the customer service team to understand and meet customer requirements.
• Communicating with key internal departments and external customers regarding shipment details and delivery schedules.
• Lead and supervise a team of professionals, including warehouse and logistic staff.
• Coach and mentor the team on operational management.
• Provide training and development opportunities to enhance team performance.
• Foster a positive and collaborative work environment that promotes teamwork and continuous improvement.
• Ensure sufficient resource planning in collaboration with Assistant Operations Managers.

Your profile

• Bachelor’s degree in supply chain, Finance, Economics, Commerce or equivalent qualification
• Minimum of 10 years working experience in business development, logistics, transport or supply chain management, three of which should be in leading strong operations teams.
• Demonstrate experience in people management, budgets and strategic planning.
• Good knowledge and experience in customs guidelines and processes
• Knowledge of Cargo wise ERP System is an added advantage.
• Knowledge of iCMS, KENTRADE amongst other government agencies systems.
• Knowledge of customs bonds processes.