German Speaking Call Center Agents - Nairobi at Brites Management

Duties and Responsibilities

• Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience
• Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life
• Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment
• Manage the interactions with each client’s customer to deliver the best possible customer experience
• Improve constantly his//her soft and product skills following diligently training and coaching programs
• Managing each interaction channels (voice, chat, email, social media, etc.)  at his/her best to deliver the best customer experience to each customer
• Adhere to the Company policies and process and participate actively to their improvement
• Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion
• Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence
• Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible

Key Requirements Skills, experience and qualification

• German language Level Proficiency B2,B3, C1  and above.
• 2years and above experience working in a call center.