Group Head Digitization, Change Management & Training at Equity Bank Kenya

Job Purpose

• Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
• This role is critical in driving the organization's digital transformation, managing change effectively, and ensuring that employees are equipped with the necessary skills to navigate the evolving digital landscape.

Job Responsibilities

• Develop and implement a digitization strategy to enhance operational efficiency and embrace technological advancements.
• Lead digital transformational initiative, identify opportunities for automation, innovation, and process optimization.
• Monitor and evaluate the impact of digitization on business processes, assess performance metrics, and adjust appropriately.
• Lead teams in implementing of digital solutions, ensure alignment with strategic objectives.
• Oversee change management efforts related to digitization, facilitate a smooth transition for employees and stakeholders.
• Evaluate and monitor adoption of digitization.
• Lead the team in building strong relationship with internal stakeholders in digitization programs.
• Design and implement a training program for changes brought by digitization and all other risk related trainings.
• Develop and maintain documentation related to digitization projects and programs risk training syllabus.
• Keep abreast to industry trends, emerging technologies, trends in digitization and change management to drive continuous improvement.

Qualifications
Education Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. A master’s degree in a relevant discipline or a relevant certification is a plus.

Knowledge And Experience Required

• At least 10 years of experience in leading digitization or digital transformation initiatives, with a strong background in change management and process optimization.
• Proven track record of successfully implementing large-scale digital projects that enhance operational efficiency and align with business objectives.
• Demonstrated leadership experience in managing cross-functional teams and driving organizational change.
• Expertise in developing and executing change management strategies to ensure smooth transitions during digital transformation.
• Experience in designing and delivering training programs related to digitization and digital tools, ensuring employees are well-equipped to adapt to technological changes.
• Excellent analytical and problem-solving abilities, with the capacity to address challenges and implement solutions during digital transformation.
• Exceptional verbal and written communication skills, with the ability to articulate complex digital concepts to non-technical stakeholders.