Group Head of Mobile Channels at Equity Bank Kenya

Basic Purpose:

• Reporting to the Group Head, Channels, the Group Head of Mobile Channels will be responsible for the following:
• Manage Mobile channels P&L profitably for EBKenya and Group subsidiaries.   
• Understand Mobile channels regulatory, market dynamics and competitive intelligence to formulate Mobile Channel strategy for the group, to dominate in every country of operations.   
• Implement banking Channel innovation through IT organization and partnerships to be industry best in: 
• Drive strong adoption and best in class customer experience on all mobile channels.  
• Optimize profitability of each product line on each channel with realtime visibility of performance.  
• Collaborate with country and subsidiary operations to drive performance and surpass group budgets.  
• Ensure monthly mobile channels performance reporting of all subsidiaries to roll up to the Group performance position. 
• Form strong relationship with Fintechs, third party partners and regulators.  
• Anticipate and eliminate fraud possibilities on all the platforms.  

Main Duties and Responsibilities:  

• Translate and extend platform capabilities across all mobile channels within the group. 
• Ensure seamless integration and accessibility for both individual and business clients. 
• Curate and uphold a world-class banking experience for diverse customer segments. 
• Foster a user-friendly and efficient self-onboarding process across all mobile channels. 
• Drive profitability exceeding budget expectations for every mobile banking channel in the group. 
• Maintain real-time business intelligence on channel performance, including subscription metrics, revenue, costs, and profitability, both at the country and group levels. 
• Spearhead continuous innovation within the mobile banking channels space. 
• Collaborate with digital channel partners, IT, and solution providers to introduce groundbreaking solutions and foster growth in all subsidiaries. 
• Ensure strict compliance with digital channel payment regulations and guidelines. 
• Facilitate timely cost allocation and revenue assurance down to branches in each country. 
• Drive the financial performance of all channels, with a specific focus on surpassing revenue targets, minimizing costs, and maximizing profits. 
• Oversee all development projects for the group, ensuring efficient execution and alignment with strategic objectives. 
• Collaborate with other digital channel partners, IT, and solution providers to foster innovative solutions. 
• Ensure the punctual and monthly submission of comprehensive reports on mobile channel optimization, encompassing metrics related to subscriptions, deployment status, sales performance, and financial results. 

 Qualifications
Knowledge, Skills and Experience:  

• Experience and understanding of Banking channels developments, security and financials    
• Strong Marketing and Sales skills to drive retail, SME and Corporate adoption  
• Demonstrated ability to lead effectively and navigate interpersonal relationships within a matrix organizational structure. 
• Extensive experience in managing revenue, costs, profit, and digital reporting in financial contexts. 
• Exceptional business acumen, including the capacity to assess risk and determine optimal return levels. 
• Comprehensive understanding of regulatory compliance and adherence to corporate governance standards.  
• Proficient in cultivating and maintaining effective relationships with local regulators, government bodies 

Requirements:

• Bachelor’s degree in business, IT, Finance, or a related field. 
• Proven experience in customer support or a similar role within the banking or financial services industry. 
• Strong understanding of online banking, mobile banking, ATMs, and other digital channels. 
• Excellent communication and interpersonal skills. 
• Technical proficiency and ability to troubleshoot basic technical issues. 
• Customer-centric mindset with a commitment to resolving issues promptly.