Guest Service Officer at Plaza Premium Group

JOB RESPONSIBILITIES:

• Handle check in procedure and follow admission instruction
• Greet, receive and bid farewell guests at Entrance and Reception
• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
• Carry out regular checks of all areas of the Lounge.
• Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively
• Take care of lost and found items and the related documentation.
• Handle confidential information, including guest records, with a high degree of integrity.
• Responsible for answering the telephone line and taking appropriate immediate action.
• Maintain accurate records including cash flows and receipts.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
• To undertake other jobs assigned by supervisor from time to time.

JOB REQUIREMENTS:

• Form 5 or above
• Relevant experiences in hotel or catering is an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Good command of spoken and written English
• Able to work independently and under pressure
• Shift duties are required
• Work location : Airport