Head - Group Processing Centre at Equity Bank Kenya

Job Responsibilities

• Own, provide oversight and leadership in driving the back-office role and performance of all the units within the Group Processing Centre.
• Supervise Operations Managers all branches region while working closely with BGDMs and regional management.
• Be a proven team player with ability to own and drive change management.
• Drive and deliver targeted business efficiency, Turnaround time, Operational risk excellence, identified business growth of each branch in the cluster by ensuring agreed Key Performance Areas, targets and KPIs.
•  Drive adoption and utilization of business tools and technology to delivery desired business objectives and customer service excellence.
•  Drive the digitization agenda within the bank.
•  Deliver excellent compliance and operational standards by meeting performance benchmarks set.
•  Work with other security department to have all incidence investigated and actioned though HR.
•  Play the role of deputizing the Operations Director to ensure smooth operations.
•  Play the role of POA on behalf of the bank.
•  Represent the bank in KBA meetings.

Additional Responsibilities: 

• On request, participate in group wide business initiatives and provide expert advice on operations & business matters including any other matter that may be assigned from time to time.
•  Ensure regular training on customer service, systems, product Knowledge is done.

Qualifications

Knowledge, Expertise, Experience; Working experience and Professional membership

• Graduate degree and or ACIB / AKIB
• 10 years banking working experience with at least 5 years at management level in Retail operations and business.
• Knowledge of current trends & practices in business and management.
• Proficiency in MS Office tools.
•  Track record of good performance in your areas of responsibility.

Essential Knowledge

• In depth knowledge of Bank’s strategy, business model, products, technology and processes, operating structure and business interfaces & interdependences
•  A good understanding of the bank’s policies and procedures
•  A comprehensive knowledge of competitor and market activity in the country and region
• Good awareness of the banking and risk environment
•  General awareness of economic, social and cultural factors.

Key Critical Competencies

• Ability to take an enterprise and thought leadership approach
• Business acumen, marketing & business development
•  Sound strategic thinking skills – ability to recognize and implement business strategies to drive profitability, growth, customer acquisition, customer experience and sales productivity
• Excellent relationship building and networking skills (both internal & external)
• Conflict resolution, strong negotiation and persuasion.
• Communication for effective presentations, facilitation and report writing purposes.
• Interpersonal sensitivity to interact with others in a sensitive and effective way. Respects and works well with others.
• Building capability – facilitate an environment where staff can learn, develop and share knowledge.