Head, IT Platform Operations at NCBA Group

Job Purpose Statement

The Head of IT Platform Operations is accountable for setting and driving tactical & strategic direction and providing executive leadership and management to the IT Platform Operations function which is responsible for IT Production Service Management. The Head will lead a team of IT Platform Operations Managers & Specialists, Robotics Process Automation Specialists as well as a Platform Monitoring development team to ensure operational efficiency and reliability in several African countries. In collaboration with partners, vendors & system experts, the role holder will schedule and direct activities to meet the Quality of Service & Customer Satisfaction KPI’s contracted with the Business & partners.

Ideal Job Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage
• Minimum 8 years’ experience with 5 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g., ITIL
• Project Management Certification: PMP or PRINCE2
• Cloud Certifications & hands on experience managing financial production systems on Microsoft Azure, AWS or Huawei Cloud.
• 7 years’ experience in IT Operations or Application support in medium to large organizations.
• Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL, Postgress
• Working experience with Core Banking systems such as T24, Flex cube, Finacle etc. is desirable.
• Experience in Management of Support Contracts, RFP’s and Third party support providers.
• Practical knowledge of Robotics Process Automation