Head of Customer Unit SEA at Ericsson

About this opportunity:

Ericsson is looking for a Head of Solution Line (SL) Business and Operations Systems (BOS) Delivery for Customer Unit South and East Africa (SEA) as a key role responsible for BOS Engagements and Service Delivery (SI/ADM) and IT Managed Operations.
This role will be reporting to the Head of SL BOS for MMEA and will be part of MMEA BOS and CU SEA CSS Leadership teams.
Role is opened in Kenya, but final location will be assessed for certain countries within CU SEA responsibility and MMEA as well.

What you will do:

• Main CU partner for all BOS Pre-Sale, Solutioning and Delivery working closely with CU SEA CSS Head and their teams (Head of Service Deliveries, Domain Sales Managers), CSS Operations and act as a single point of accountability for SL BOS within CU. 
• Senior People Manager leading a direct team of Delivery Managers, Solution Architects, Solution Integrators and Operations professionals. 
• Senior People Leader of assigned resources to CU from BOS Delivery Excellence or Global centers.
• Cost Center Responsible with accountability to meet the Utilization/Billability and over-Absorption targets. 
• Customer Fulfilment Responsible and Customer Solution Responsible (Core 2) allocation per guidelines of BOS Delivery Excellence. 
• Responsible for the delivery of services (scope, cost, quality, and time) within BOS from pre-sales to delivery. This also includes supporting MSCOO(s) for any outsourced IT operations within the CU.
• Ensure Project and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance. 
• Services Profitability Improvement focus through cost control, quality adherence, and Automation.
• Responsible to deliver Financial and Demand Forecasts.
• Live Node Activity (LNA) Adherence and meet assigned LNA KPIs. 
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines. 
• Works closely with the delivery excellence teams in the Service Line to fulfill Projects Delivery and on resolving the technical related issues and escalations.
• Works closely with the Business Development & Portfolio along with Delivery Excellence units to cover pre-sales, solutioning, cost effective delivery model planning, and CSS/BOS Strategic initiatives

The skills you bring:

• 10-15+ years of experience within Telecommunications/Systems Integration, ADM and Operations Industry driving sophisticated programs and managed operations. 
• University degree in ICT/Engineering. Graduate degree such as an MBA is considered a plus. 
• Strong People Manager track record leading Senior Team members and leading Leaders.
• Demonstrated experience leading in a cross-functional highly matrixed and globally distributed teams. 
• Certifications are a plus: PMP, Program Director certification, TOGAF, ITIL
• In depth knowledge of different SDLC methodologies including Agile 
• Mandatory Subject Matter Expert level knowledge in Business and Operations Systems portfolio.
• Strong consultative, presentation, and communication skills
• Proven track record within a time sensitive and high-pressure environment. 
• Highly proficient collaboration skills
• Solid ability to communicate effectively at executive levels.
• In-depth knowledge of running Organizational and Program level Governance.
• Fluent in English.