Head of Shared Services - Non-transactional (EBKL) at Equity Bank Kenya

Job Purpose: 

The role is responsible for setting up, managing, and continuously improving the Shared Services.

Key Accountabilities/ Responsibilities: 

• Deliver the Shared Services strategic and operational activities.
• Providing effective governance- ensure that there are suitable governance practices in place to protect the business. This ranges from ensuring legal and regulatory compliance all the way to robust business continuity planning and management.
• Work with Functional heads within shared service to enhance existing service offering, through re-engineering and / or automation of key processes.
• Leading and managing people- expertly lead and manage their teams and is responsible for employee retention and recruitment. They set the tone for all teams, creating a working environment that attracts and fosters employees of the highest caliber.
• Ensuring the effectiveness and efficiency of day-to-day operations- find the optimal blend of skilled employees, best practice processes, and enabling technologies.
• Providing effective financial stewardship and demonstrating value creation.
• Driving continual improvement- providing improved capabilities that contribute to better business operations and outcomes.
• Establish a service culture, supported by appropriate policies and procedures to ensure quality services are delivered by the Shared Services Team
• Deliver excellent compliance and operational standards within the shared service.
• Play the role of deputizing the Operations Director to ensure smooth operations.
• Perform any other duties as assigned from time to time.

Qualifications

Education and Experience

• Holder of a Business-related bachelor’s Degree from a recognized university.
• Master’s degree/additional professional qualification an added advantage.
• 10 years banking working experience with at least 5 years at management level in bank operations.

Key Skills and Competencies 

• Knowledge of current trends & practices in business and management
• Focus on delivery and results.
• Relationship, collaboration, and communication skills
• Strong leadership and management capabilities
• Ability to drive change, including influencing skills.
• Understanding of bank operational environment.
• Knowledge of MS office suite especially excel, Word and PowerPoint.
• Knowledge of CBK and other regulatory bodies requirements/regulations.
• Result oriented and business focused to develop and implement project/product proposals.