Head of Underwriting and Enrolment at KPMG

Key roles and responsibilities

 Leadership and strategy

• Formulate and execute underwriting and enrollment strategies, policies, and guidelines aligned with the company's vision, mission, and values.
• Contribute to the development and execution of the company's strategic and operational plans and engage in cross-functional projects and initiatives.

Risk and compliance management

• Identify, assess, and manage operational risks, ensure robust controls are in place and escalate significant risks to the Risk Management Committee.
• Ensure compliance with risk policies, incident management, privacy, information security requirements, and relevant Kenyan regulations.
• Ensure underwriting and enrollment processes comply with regulatory and ethical standards as well as maintain optimal risk exposure and profitability.

Performance monitoring and quality assurance

• Oversee service quality through rigorous quality assurance measures to ensure compliance with quality and regulatory standards.
• Track and assess underwriting and enrollment performance with key metrics, produce management reports, and take corrective actions as needed.
• Collaboration and stakeholder management
• Build and sustain effective relationships with external customers, partners, and vendors and ensure underwriting and enrollment service standards are met or exceeded.
• Coordinate with other departments in the company and across the wider global operating model for IPMI servicing.
• Manage outsourcing for underwriting and enrollment, ensuring effective service delivery by company entities or third-party providers per service agreements.

Operational resilience and continuous improvement

• Maintain operational resilience and business continuity in the claims process to ensure service continuity and minimize negative customer impact during disruptions.
• Identify and apply continuous improvement opportunities in underwriting and enrollment by leveraging industry best practices and emerging trends.

Technical guidance and support

• Provide technical and operational guidance to the Underwriting and Enrollment team, and support Sales, Marketing, Claims, and Finance on related matters.
• Manage complex underwriting cases and collaborate with sales, governance, and pricing teams for fair resolution.

Academic/Professional qualifications and Experience:

• A bachelor's degree in Business, Medicine, Finance, Actuarial Science or a related field from a reputable and accredited institution of higher learning.
• Professional qualification or certification in underwriting, insurance or risk management is an added advantage.
• A minimum of five (5) years experience in underwriting and enrolment, ideally in international private medical insurance or equivalent such as domestic private medical insurance or life insurance businesses.
• Proven expertise in creating and executing underwriting and enrollment strategies, policies, and procedures while ensuring compliance with regulatory and ethical standards.
• In-depth knowledge of the private medical insurance market in Kenya, including current trends and industry challenges.
• Excellent problem-solving and decision-making abilities, with a strong capacity to analyze service issues and make timely and sound decisions.
• Good communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels to achieve successful outcomes.