Head, Retail Banking at Stratostaff

Roles & Responsibilities:

• Strategy Development: Develop and implement strategic initiatives to drive business growth and achieve retail banking objectives in alignment with overall corporate goals.
• Leadership and Team Management: Provide strong leadership and direction to the retail banking team, including branch managers and frontline staff, to ensure alignment with organizational objectives and foster a culture of excellence and collaboration.
• Business Development: Lead efforts to expand the retail banking customer base, increase market share, and enhance revenue streams through effective sales strategies, product innovation, and customer relationship management.
• Customer Experience: Champion the delivery of exceptional customer service and ensure that customer needs are met effectively and efficiently across all retail banking channels.
• Operational Excellence: Oversee the operational aspects of retail banking, including branch operations, risk management, compliance, and internal controls, to ensure adherence to regulatory requirements and best practices.
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) for retail banking operations and monitor performance against targets, providing regular reports and insights to senior management.
• Market Intelligence: Stay abreast of industry trends, market developments, and competitor activities to identify opportunities and threats, informing strategic decision-making and business planning.
• Product Development: Collaborate with product development teams to identify customer needs and preferences, driving the development and launch of innovative retail banking products and services.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies and procedures related to retail banking operations, implementing measures to mitigate risks and safeguard the interests of the bank and its customers.

KEY COMPETENCIES:                                                          

• Strategic Thinking
• Commercial Acumen
• Operational Excellence
• Digital Innovation
• Stakeholder Management
• Leadership & People Management &

 MINIMUM REQUIREMENTS:                 

• Minimum of a Bachelor’s Degree from a recognized University
• CPA qualifications and MBA in Banking and finance is an added advantage.
• Minimum of seven (7) years’ experience in banking with at least 3 years’ business development (sales) experience in the Retail Sector.
• Strong understanding of retail banking products, services, and operations, with a track record of driving business growth and achieving targets.
• Good Credit Risk Appreciation
• Good understanding of the financial industry and evolving trends.