Hospital Operations Manager at Bridge Talent Management

Hospital Supplies Management

• Monitor daily supplies and utilities.
• Implement cost control measures and minimize wastage.
• Ensure optimal inventory levels and timely procurement.

Staffing & Human Resource Management

• Monitor daily attendance of staff and ensure adequate staffing levels across all departments.
• Evaluate department profitability and optimize staff deployment.

Billing and Financial Management

• Oversee outpatient and inpatient billing processes.
• Improve OP-IP conversion rate and maintain an accurate OP rate register.
• Collaborate with doctors and insurance companies for timely approvals.

Patient Experience & Customer Service

• Address patient concerns and ensure a seamless experience from onboarding to discharge.
• Minimize patient complaints and maintain a patient feedback register.

Medical Information Systems (MED 360)

• Ensure efficient use of the MED 360 system with minimal downtime.
• Provide regular training and resolve any technical issues promptly.
• Maintain 100% utilization and compliance with backup protocols.

Reporting & Data Analysis

• Prepare daily MIS reports and analyze clinical and non-clinical data.
• Use data insights to drive operational improvements.

Security Management

• Implement and monitor security controls and ensure compliance.
• Manage security personnel and address security incidents or breaches.
• Oversee surveillance and access management within the facility.
• 8.Medical Records Management
• Ensure accuracy and accessibility of patient records.
• Minimize wastage related to registration materials and streamline record-keeping processes.

Pharmacy Management

• Monitor pharmaceutical supplies, implement FEFO (First Expiry First Out) system, and reduce wastage.
• Maintain appropriate stock levels and control pilferage.
• Drive pharmacy profitability.

Professional Fees Oversight

• Monitor and control professional fees and CMO (Chief Medical Officer) costs.
• Maintain an updated CMO referral register and drive profitability in the Radiology Department.

Mortuary Operations

• Maintain hygiene standards and ensure compliance with government regulations.
• Manage mortuary staffing and minimize operational wastage.

Queue Management System (QMS) & Lobby Management

• Ensure efficient running of QMS with zero downtime.
• Train staff on QMS usage and maintain system backup.
• Oversee patient flow and manage queries in the facility lobby.

Policy & Compliance Management

• Implement and ensure adherence to hospital policies and government regulations.
• Oversee licensing and compliance requirements for the hospital.
• Develop and implement quality assurance programs.

Insurance & Legal Matters

• Handle insurance claims, compensation, and follow-up on pending legal matters.
• Support external legal agencies as needed and maintain a register of legal cases.

Requirements

Key Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Minimum of 5 years of experience in healthcare administration at a reputable hospital.
• Strong knowledge of healthcare regulations and compliance standards.
• Proficiency in healthcare management systems and IT applications.

Personal Characteristics & Skills:

• Exceptional organizational and time-management abilities.
• Ability to lead and influence staff at all levels of the organization.
• Skilled in conflict resolution and service recovery strategies.
• Strong analytical and data interpretation skills.
• Excellent communication and problem-solving attitude.