Hotel Operations Manager - Nairobi at Brites Management

JOB SUMMARY

• The Hotel Operations Manager will be responsible for coordinating the efforts of various departments, developing and implementing operational policies, and driving strategic initiatives to enhance profitability and guest satisfaction.

DUTIES AND RESPONSIBILITIES

• Manage day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
• Ensure all departments adhere to hotel policies and procedures, and deliver high-quality service to guests.
• Conduct regular inspections of the property to ensure cleanliness, safety, and overall maintenance standards.
• Oversee the food and beverage department, ensuring the highest standards of service and quality.
• Develop and implement menus, pricing strategies, and promotional activities to maximize revenue.
• Monitor inventory levels, manage supplier relationships, and control costs.
• Develop and execute sales strategies to increase hotel bookings and revenue.
• Identify and pursue new business opportunities, including corporate contracts and group bookings.
• Analyze market trends and competitor activities to inform pricing and promotional strategies.
• Recruit, train, and supervise hotel staff to ensure a motivated and high-performing team.
• Conduct performance evaluations, provide feedback, and address any personnel issues.
• Foster a positive work environment that encourages teamwork and professional growth.
• Handle guest inquiries, complaints, and feedback in a professional and timely manner.
• Ensure guest satisfaction through personalized service and attention to detail.
• Implement initiatives to enhance the overall guest experience and increase repeat business.
• Prepare and manage the hotel's budget, including forecasting and financial reporting.
• Monitor revenue and expenses to ensure financial targets are met.
• Implement cost-control measures and identify opportunities for financial improvement.
• Ensure compliance with health, safety, and regulatory requirements.
• Implement and enforce safety procedures to protect guests, staff, and property.
• Maintain accurate records and documentation as required by regulatory authorities.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or diploma in Hospitality Management or a related field.
• Minimum of 3 years of experience in food and beverage management, with at least 2 years of experience in hotel sales and revenue generation.
• Highly organized with exceptional attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in hotel management software and MS Office applications.
• Problem-solving skills and a proactive approach to operational challenges.
• Passionate about delivering outstanding guest experiences.
• Strong analytical and decision-making skills.