Housekeeper - Thika Road at Brites Management

JOB SUMMARY

• The Housekeeper will be responsible for maintaining the cleanliness and overall appearance of guest rooms and public areas of the hotel. The ideal candidate will have a diploma in Business or Hospitality Management, combined with at least three years of experience in a similar role within a reputable hotel. The role requires a keen eye for detail, strong organizational skills, and the ability to work effectively both independently and as part of a team.

DUTIES AND RESPONSIBILITIES

• Clean and sanitize guest rooms, including bedrooms, bathrooms, and common areas.
• Replace linens and towels, ensuring all amenities are replenished.
• Report any maintenance issues or damages in guest rooms to the maintenance department.
• Ensure that public areas of the hotel (lobbies, hallways, restrooms) are clean and well-maintained at all times.
• Monitor and manage the cleanliness of all hotel facilities, including conference rooms and dining areas.
• Keep track of housekeeping supplies and report shortages or the need for reordering to the supervisor.
• Ensure all cleaning equipment and materials are used safely and stored properly.
• Provide exceptional customer service to guests, addressing their requests and concerns promptly and professionally.
• Maintain a courteous and friendly demeanor while interacting with guests and colleagues.
• Follow all health and safety regulations and procedures.
• Ensure compliance with the hotel’s policies and procedures regarding cleanliness and sanitation.
• Work closely with other housekeeping staff and departments to ensure seamless service delivery.
• Participate in training and development programs as required.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Business or Hospitality Management.
• Minimum of 3 years of experience in a similar housekeeping position within a reputable hotel.
• Must be physically able to perform the tasks required, including lifting and moving heavy objects.
• Flexibility to work different shifts, including weekends and holidays, as needed.
• Excellent knowledge of cleaning techniques, products, and equipment.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a fast-paced environment.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.