Housekeeping Supervisor at Accor

Job Description

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Conduct room and public area inspection
• Record room status in allocated section accurately
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service
• Report unusual behavior/activities on floors to Assistant Housekeeping Manager
• Comply with hotel’s health, safety and hygiene policies

Qualifications

• Work experience as a Housekeeping Supervisor or similar role
• Diploma in Hotel Management or related field
• Warm and caring personality; previous experience in the same leadership role is an asset
• Prior experience working with Opera or a related system
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Strong interpersonal and problem-solving abilities and the ability to lead by example