Housekeeping Supervisor at Gap Recruitment Services Limited

Job Objective.

Our client is a newly established laundry service provider based in Nairobi. They seek to hire a Housekeeping Supervisor to oversee all duties performed by the housekeeping staff. The housekeeping supervisors responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies.

The successful candidate should be able to develop and implement strategies to improve the functioning of the housekeeping department and have excellent management skills and be able to ensure that housekeeping operations run efficiently.

Roles & Responsibilities.

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Performing various cleaning duties in instances of staff shortages.

Minimum Qualifications.

• Diploma or Degree in Hospitality /accommodation or hotel management.
• Hospitality experience of at least 2 years in a busy environment.
• Previous experience in the House keeping department

Competencies & Interpersonal Skills

• Excellent customer service skills
• Good communication and listening skills.
• Ability to work well and remain calm under pressure.
• High standards of personal hygiene and personal grooming.
• Ability to multitask.
• Ability to understand complex situations and provide relevant and timely resolutions.