Human Resource and Administrative Officer (HR&AO) at 4G Capital

Job Purpose

The Human Resource Administrative Officer to join our dynamic team will be an all-rounded professional with experience in a busy organization with over 100 staff members. The ideal candidate should be proficient in using HR systems and have a solid background in recruitment, employee relations, performance management, and payroll administration. The overall responsibilities will include maintaining accurate records of employee lifecycle activities (hiring, promotions, transfers, and terminations), ensuring compliance with HR policies, and contributing to a healthy and productive workplace environment. Ultimately, you will play a key role in ensuring our HR procedures run smoothly and efficiently.

Roles & Responsibilities

• Human Resources Support: Collaborate with the HR Specialist to identify and resolve human resources issues, providing support in implementing effective solutions.
• Payroll Administration: Assist in ensuring the accurate and timely processing of payroll, working closely with the HR Specialist to address any discrepancies or issues.
• Insurance Programs: Administer health and life insurance programs, ensuring all eligible employees are enrolled and claims are processed efficiently.
• Personnel Records Management: Maintain up-to-date personnel records, ensuring timely and accurate filing of documents related to hiring, promotions, transfers, and terminations.
• Attendance Tracking: Monitor staff attendance data from various branches, producing weekly reports for management review.
• Training and Development: Support the implementation of training and development plans, coordinating with department heads to identify training needs and opportunities.
• Performance Management: Assist in planning and executing quarterly and annual performance review sessions, ensuring all employees receive timely and constructive feedback.
• Employee Records Updates: Update employee records with new hire information, changes in employment status, and other relevant details, ensuring data accuracy.
• Recruitment Process: Support the recruitment process by coordinating interviews, communicating with candidates, and ensuring the recruitment process is efficient and compliant with company policies.
• HR Policy Implementation: Ensure HR policies are implemented consistently across the organization, providing guidance to managers and employees as needed.
• Employee Queries: Process employee queries related to HR matters, ensuring timely and accurate responses.
• Compliance: Stay informed of changes in labor legislation and ensure the organization’s HR practices remain compliant with current laws.
• Onboarding and Offboarding: Support the onboarding process for new hires and assist with processing termination paperwork, ensuring a smooth transition for all parties involved.
• Workplace Culture: Promote and foster healthy workplace practices across all departments, contributing to a positive and inclusive work environment.
• Employee Relations: Act as a point of contact for employee relations issues, supporting the resolution of conflicts, grievances, and disputes in a fair and timely manner. Provide guidance to managers on handling employee relations matters, ensuring compliance with company policies and legal requirements.
• Disciplinary Processes: Assist in managing disciplinary processes, coordinating disciplinary hearings, and ensuring appropriate documentation is maintained. Work closely with the HR Specialist and manager to ensure that disciplinary actions are conducted fairly and in accordance with company policies and labor laws.
• General HR Administration: Provide comprehensive support to the HR department in all administrative tasks and any other duties as assigned.

Required Skills for a Human Resource and Administrative Officer (HR&AO)

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of proven experience as an HR Generalist, with hands-on experience in a variety of HR functions.
• In-depth understanding of labor legislation and payroll processes, with the ability to ensure compliance with relevant laws and regulations.
• Familiarity with the full recruitment lifecycle, including sourcing, interviewing, and onboarding candidates.
• Strong experience in employee relations, including handling conflicts, grievances, and disciplinary processes.
• Exceptional verbal and written communication skills, with the ability to interact effectively with employees at all levels of the organization.
• Strong problem-solving abilities, with a proactive approach to identifying and addressing issues.
• Team management skills, with the ability to work collaboratively and support colleagues in a busy HR environment.