ICT Channels Operations - Channels Specialist at KCB Bank Kenya

Job Description

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensure system uptime as per the banks service level agreements.
• Ensure that service/ support calls are effectively responded to and resolved within the framework of the Service level agreements and develop knowledge and awareness of the relevant applications.
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
• Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing and software and hardware audits are completed in a timely manner.
• Responsible for designing, developing and providing appropriate reports and management information as required by business.
• Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
• Continuously analyze user requirements and provide solutions.
• Maintain up to date system and user documentation and manuals.
• Ensured compliance of SLAs with system vendors.
• Recommended and implement upgrades for performance, security and business benefit.
• Constituted cross-functional project teams with clearly defined roles.
• Carry out other duties as may be assigned by the supervisor.