ICT Manager at Brites Management

Duties and Responsibilities

• Take responsibility for running the ICT department and formulating corporate IT strategy and long-term IT planning with an emphasis on digital banking strategy.
• Research, design, and implement the necessary systems and applications to facilitate efficient and effective communication within the institution.
• Lead, manage, and review technical projects that provide Business solutions.
• Maintain liaison and ongoing relationship management between the IT function, Operations, and business operations.
• Maintain a strong culture of extraordinary customer service for banking staff and clients, ensuring a responsive and proactive ICT team.
• Oversee recruitment and management of all staffing requirements within the ICT department.
• Manage vendors and contracts, while ensuring information security for the Company
• Review existing support needs to ensure there are sufficient support contracts in place to minimize risk of application down-time.
• Lead the ICT team in the maintenance and continual improvement of core banking systems and associated digital applications and channels (T24 and others)
• Oversee the helpdesk service function, ensuring proper documentation and attention to user requests.
• Oversee development, implementation, and maintenance of applications, including the Company’s email and digital document storage.
• Maintain and audit all systems and demonstrate proper management in accordance with cyber security and information management standards, policies, and recommendations.
• Control the procurement, deployment and tracking of all IT related equipment purchased and ensure a comprehensive assets register is maintained
• Develop and maintain a comprehensive Disaster Recovery Program and a detailed security plan; manage the Company’s disaster recovery data center.
• Review and maintain IT procedures with a view to making the processes more seamless and secure.

Key Requirements Skills, experience and qualification

• Degree in Computer Science / Information Technology (Master’s degree preferred)
• Professional registration or qualification, GSA & Certified Audit Manager, CISA (Certified Info Systems Auditor)
• At least 7 (seven) years’ experience in a busy ICT Department at a reputable institution; 5 (five) of them in a Senior ICT position.
• Have solid experience in working with FinTech’s in a digitized environment
• Good understanding of budget management principles
• Excellent communication, interpersonal and analytical skills are essential
• Persuasive and assertive with the ability to change behavior to ensure the optimum utilization of ICT resources
• Experience in the financial services sector will be an added advantage
• Data Management and analysis skills
• Creative and innovative thinking
• Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
• Leadership and people development skills